Do I have to bring my printed ticket to the event?
Please bring proof of your ticket and email confirmation of the visit date and time with you. If you booked as an RSPB member, that member needs to bring their membership card with them.
Are there minimum age requirements to enter the event?
We do not recommend our Hire A Guide experiences for children under 6 years old as they last for more than two hours.
What are my transport/parking options for getting to and from the event?
See our website for train, bus, bike, and road options.
Our carpark is located on the right at the beginning of Arne village.
Arne Nature Reserve, Dorset - The RSPB
What can I bring into the event?
We recommend suitable outdoor clothing. Bring your own binoculars and camera if you have them. You may wish to carry a drink and/or snack. No dogs, except registered assistance dogs please.
Do you cater for special dietary needs?
Yes, our on-site café our catering team can cater for any special dietary requirements. Please ask the team when ordering your food or beverage.
Can I stay on the reserve after the walk?
If you are an RSPB member you are welcome to make the most of the day and take your time exploring before or after the experience, as entry if free. The Welcome Area opens at 9.30am and the shop and cafe open at 10am and all close at 4pm. Non-members who decide to stay outside of the Hire A Guide session are asked to pay for entry (or join the RSPB) in the Welcome Area.
How can I contact the organiser with any questions?
Email email@example.com. All enquiries must be made via email.
What's the refund policy?
If we cancel the tour for any reason, or if you need to cancel, we can reschedule your tour to a suitable date – please contact us. Cancellations/rescheduling must be made using the email address firstname.lastname@example.org Vouchers are valid for a year from the purchase date, but if we need to cancel due to inclement weather, we will extend the voucher validity date.